Sales Operations Manager (m/w/d) | Ludwigshafen

Sales Operations Manager (m/w/d) | Ludwigshafen

Rhenoflex GmbH

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About Rhenoflex – Part of Coats Footwear Division What drives us is our passion for quality, innovation, and speed. Since 1952. Rhenoflex is part of the Coats Group – a globally leading manufacturer of yarns and structural components for clothing and footwear, as well as a pioneer in high-performance materials. Coats Footwear is recognized as a global powerhouse, providing shoe and accessory manufacturers with an unparalleled range of components and material solutions, supported by unmatched expertise and technical know-how. Coats Footwear enjoys the trust of leading brands worldwide in delivering innovative, sustainable solutions and offers value-added products, including shoe yarns, structural shoe components, fabrics, yarns, and software solutions. Among Coats Footwear's well-known brand names, in a portfolio of more than 450 different products, are Nylbond, CoatsKnit, EcoVerde, Powerflex, ProWeave™, Rhenoprint™, Cyclea, Vogue, and Verde. Become a part of the Coats world.
Sales Operations Manager (m/w/d)

Responsibilities: 1. Sales Demand Planning Leadership:
● Lead S&OP process for EMEA & Americas, ensuring optimal business analysis, forecasting, and revenue management.
● Develop strategies to drive financial and non-financial benefits through actionable metrics and insights.
● Participate in monthly sales demand planning meetings to ensure timely availability of materials for customer orders.

2. Day-to-day Sales Operational Management:
● Lead Sales Ops team in timely and accurate pre-sales, during-sales, and after-sales support.
● Address concerns collaboratively with relevant teams to ensure smooth business transactions.

3. Ownership of Customer, Materials, and Pricing Master Data:
● Maintain up-to-date and accurate data to support timely and efficient customer service.

4. Leadership and Building High-Performing Sales Ops Team:
● Develop operational strategies aligned with Commercial and Customer Service teams for sustainable business growth.
● Mentor team members and implement competency development initiatives.
● Establish KPIs ,performance management and efficient & effective staffing deployment

5. Commercial Coordinator for Cross-Functional Collaboration:
● Foster alignment with key stakeholders to drive growth, efficiency, and customer satisfaction initiatives.
● Coordinate with other functional teams to communicate and implement regulations and policies.

6. Change Agent:
● Facilitate optimization of sales operational activities and drive adoption of best practices.
● Identify and improve bottlenecks in processes to enhance efficiency and customer experience.
● Gather feedback for process iteration and improvement.

Requirements:
● Bachelor of Business Administration (BWL Studium) or equivalent education
● Minimum 3 years of managerial experience in sales operations or customer services.
● Strong interpersonal, communication, and project management skills.
● Demonstrated growth mindset and ability to apply data-driven insights.
● Excellent proficiency in English with a good command of German. Knowledge of Italian and/or French would be considered a plus.

Benefits:
● Above-average compensation
● Health promotion & company medical care
● Free fruit, water & coffee
● Cafeteria
● Modern offices & work ..


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